Saving time and preventing errors
It is very important to provide full information to reduce the order confirmation time: in fact, incomplete orders take longer to confirm as all the missing information has to be collected.
By providing clear information that specify any requests in detail, you will also eliminate the risk of errors or misunderstandings occurring. Taking a little longer to place the order will result in the confirmation arriving sooner. The order confirmation, which we always send, may take longer to arrive if the order is more complex. The order confirmation indicates the technical specifications of the items ordered, the code, price and delivery date. We usually send the order confirmation from three to six days after receipt of the order. We are committed to ensuring precision and promptness in our deliveries.
Obviously, being able to schedule orders streamlines the delivery process, whereas urgencies tend to complicate it. We therefore recommend regularly placing smaller orders for scheduled delivery dates, rather than occasional large orders for urgent shipment.
In the following two sections we provide practical guidance on how to complete and send us complete orders.
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TO ORDER REED SETS FOR CROMATIC ACCORDIONS (PIANO/BUTTON)
Identify the notes and plates - In the downloadable “Musical extension table of chromatic scale reeds with relative plates” on the Technical Documentation page, under the Support menu, it is easy to identify the notes, and the plate of the reed paired with the note (the reading criteria are explained in the margin of the table).
In the “Table of reed plate outer dimensions” it will be possible to match each plate ID number with its outer dimensions. For example, if for note A/LA24 the plate is No. 4, its dimensions are 16.20 (width), 42.50 (height) and 3.50 (thickness).
The dimensions of the bass plates can be found in the same table; and also in the “Table of bass and terzet plate outer dimensions”, which includes all the bass sizes available in our range.
The codes of the sets – In our order confirmation, a code for each set of reeds is indicated in the first column of the document. We recommend that you save the codes of the products you order regularly, creating your own personal file: to order that specific product, simply communicate its code, which includes all the specifications.
The code GG00000 is generic: we use it for those sets that are not entered in the system, so it cannot be used for ordering. Customers who intend to regularly place orders for a particular set with a generic code can notify us of this and we will enter the specific code in the system.
The following table lists the information needed to issue an order for a piano set: it is a check-list to keep close to you when writing an order, so that the order is complete with all the information.
Check-list: order specifications Reference / Key Example Quantity Quantity of sets ordered 7 Type of reeds Specify the type in the range Tipo a mano General description of the treble section (right hand) Number of keys /Number of rows 41/4 Starting note of the treble section (right hand) Indicates the starting note of the rows of the treble section FA Treble section row specification B (16’) = Low octave; N (8’) = Medium or natural (440 Hz); N + (8’+) = Medium crescente (442 Hz); N - (8’-) = Medium calante (438 Hz); A (4’) = High octave 1B/2N/1A Basic tuning value Specify the tuning value of the Medium row 440 Hz Tremolo (only if tuning is requested) Specify, for the tuning phase, the tremolo values in one hundredths of a Hz (Cent) ±13 Cent Harmony type (left hand) P = Para: specify the starting note;
O = Ottavata ( MI7-MI19-MI31);
NS = Free-bass system: specify the starting notePara Fa#9 Specify the reeds of the harmony There can be 2 rows of reeds (IV), or 3 rows (V) V Type of basses Specify the type of basses (see the “Table of bass and terzet plate outer dimensions”) Bass 70 Bass starting note Specify the starting note for basses and terzets. Specify whether reeds are required as an alternative to terzets. LA or MI -
TO ORDER REED SETS FOR BISONORIC HARMONICAS
Identify the notes - In the downloadable “Musical extension table for accordion reeds” on the Technical Documentation page, under the Support menu, it is easy to identify the notes (the reading criteria are explained in the margin of the table).
Identify the plates – For bisonoric reeds, used in diatonic scales, the plate can only be identified using tables - or diagrams - that indicate the identification number of each plate and its associated notes. The variety of configurations of sets and key tonality means that there are different sizes of reeds. In addition, different types of reeds, for the same set, may have different plate sizes. The solution to this complexity is the shared use of the tables.
In the “Table of reed plate outer dimensions” it will be possible to use the table to match each identification number of a plate with its outer dimensions.
The dimensions of the bass plates are found in the same table; and also in the table named: “Table of bass and terzet plate outer dimensions”, which includes all bass formats available in our range, including the different Helikon bass formats.The codes of the sets – In our order confirmation, a code for each set of reeds is indicated in the first column of the document. We recommend that you save the codes of the products you order regularly, creating your own personal file: to order that specific product, simply communicate its code, which includes all the specifications.
The code GG10000 is generic: we use it for diatonic sets that are not entered into the system, so it cannot be used for ordering. Customers who intend to regularly place orders for a particular set with a generic code can notify us of this and we will enter the specific code in the system.
The following table lists the information needed to issue an order for a diatonic set: it is a check-list to keep close by when writing an order, so that the order is complete with all the information.Check-list: order specifications Reference / Key Example Quantity Quantity of sets ordered 7 Type of reeds Specify the type in the range Tipo a mano General description of the treble section (right hand) Number of keys / Number of chords 46/3 or 21/3 Key tonality (right hand) Indicates the key tonality of the instrument - Table required G-C-F-B or SOL-DO Treble section row specification B (16’) = Low octave; N (8’) = Medium or natural (440 Hz); N + (8’+) = Medium crescente (442 Hz); N - (8’-) = Medium calante (438 Hz); A (4’) = High octave 3N or 1B/2N Basic tuning value Specify the tuning value of the Medium row 440 Hz Tremolo (only if tuning is requested) Specify, for the tuning phase, the tremolo values in one hundredths of a Hz (Cent) ± 7 Cents Harmony Table required - Type of basses Specify the type of basses (see the “Table of bass and terzet plate outer dimensions”) Basso Helikon fuso 4 asole 13 mm TC o bassi Balilla Bass composition For Styrian harmonicas, specify the quantity and the division between four- and two-plate hole Helikon basses 4 BH4 asole + 4 BH2 asole o 6 bassi Balilla
